Customer Service Courses

Introduction to Technical Support

212 ratings at Coursera

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an inside…

• Coursera
• 12 hours worth of material, 5 weeks long
• 16th Jan, 2023
• Free Online Course (Audit)

Voxy

Low Intermediate English: Shopping & Customer Service

In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to y…

• Coursera
• 19 hours worth of material, 6 weeks long
• 16th Jan, 2023
• Free Online Course (Audit)

Technical Support Case Studies and Capstone

29 ratings at Coursera

Apply your IT Technical support skills to real-world scenarios. You’ll review case studies that call for the use of IT Support recommended practices. You’ll apply the knowledge and skills you obtained in reviewing these case studies, you will benefit fr…

• Coursera
• 7-8 hours worth of material, 6 weeks long
• 16th Jan, 2023
• Free Online Course (Audit)

Learn the inbound methodology and the flywheel as a core part of any inbound business

• HubSpot Academy
• 1-2 hours worth of material
• On-Demand
• Free Certificate

Customer Service Fundamentals

1266 ratings at Coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start y…

• Coursera
• 24 hours worth of material, 4 weeks long
• 9th Jan, 2023
• Free Online Course (Audit)

From Likes to Leads: Interact with Customers Online

965 ratings at Coursera

From Likes to Leads: Interact with Customers Online is the third of seven courses in the Google Digital Marketing & E-commerce Certificate. This course will help you develop social media marketing strategies. Social media is a key digital marketing chann…

• Coursera
• 28 hours worth of material, 5 weeks long
• 9th Jan, 2023
• Free Online Course (Audit)

Satisfaction Guaranteed: Develop Customer Loyalty Online

663 ratings at Coursera

You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll…

• Coursera
• 27 hours worth of material, 4 weeks long
• 9th Jan, 2023
• Free Online Course (Audit)

Ultimately, the customer is the sole judge of the quality of an organizations’ offer and is the actor that, in one way or another, pays for it. Due to this, the customer experience is important and a point of departure for marketing and organizational de…

• Independent
• 20 weeks long
• On-Demand
• Free Online Course

Technical Support Basics for Everyone

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

• edX
• 9-12 hours a week, 5 weeks long
• Self paced
• Free Online Course (Audit)

Glion Institute of Higher Education

The Luxury Industry: Customers and Luxury Experiences

10 ratings at FutureLearn

Understand the role of customer experiences in the luxury industry and what luxury experiences may look like in the future.

• FutureLearn
• 3 hours a week, 3 weeks long
• Self paced
• Free Online Course (Audit)

State Bank of India

Fundamentals of Customer Centricity

De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.

• edX
• 1-4 hours a week, 5 weeks long
• Self paced
• Free Online Course (Audit)

Work with Customer Service Insights

Learn how to configure and work with Customer Service Insights.

• Microsoft Learn
• 2-3 hours worth of material
• On-Demand
• Free Online Course

Salesforce

Get Started with Service Cloud for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

• Trailhead
• 12-13 hours worth of material
• On-Demand
• Free Online Course

Salesforce

Get Started with Workforce Engagement

Learn how Workforce Engagement makes your service team more productive.

• Trailhead
• 1-2 hours worth of material
• On-Demand
• Free Online Course

Salesforce

Achieve Your Goals with Salesforce Customer Success

Discover Salesforce Customer Success resources and make the most of your Salesforce implementation.

• Trailhead
• 1-2 hours worth of material
• On-Demand
• Free Online Course